Chapter 3

Human-Centered Project Design

Seeing Stakeholders Deeply & Designing With Empathy — Total of 2.5 PDUs

Focus Areas and PDUs: Ways of Working [1] | Power Skills [0.5] | Business Acumen [1]


Here you’ll learn to manage projects through the lens of experience—not just deliverables. Through talks and workshops, we explore user experience mapping, empathy-based stakeholder understanding, and how to bring learning back to your organization with practical impact.

  1. Watch This Video

Why is Human Centered Design important in PM?

2. Watch This Video

Customer Personas and Journey Mapping [Part 1]

3. Watch This Video

“Lifted” Pixar Short

4. Try out a Journey Map for “Lifted”

Canva Template

Use Canva Template

PDF Template

Use PDF Template

5. Watch This Video

Customer Personas and Journey Mapping [Part 2]

Customer Personas and Journey Mapping Examples

Download Examples

6. Complete a Customer Journey Map for Your Own Project

Canva Template

Use Canva Template

PDF Template

Use PDF Template

7. Watch This Video

Guided Break: Implementing Learning Back to Your Company

8. Complete Worksheet

Download the Worksheet

9. Share Your Takeaways (Accountability & Community)

Post your insight, question, or worksheet reflection on the Project Management Empowered LinkedIn Group:

LinkedIn Group

10. Report PDUs for this Chapter

For the month of January 2026, our local Project Management Institute, PMI-DVC, is offering to report your PDUs for you! Our Project Management Empower team just needs some info to send to PMI-DVC to report for you. PMI-DVC asks for a grace period of 90 days to fulfill reporting.

Report my PDUs for Me

Or Self-Report PDUs

Required Information:

Provider: Empower Creative Agency LLC

Title: Project Management Empowered — Chapter 3

Description:

Seeing Stakeholders Deeply & Designing With Empathy — Total of 2.5 PDUs


Here you’ll learn to manage projects through the lens of experience—not just deliverables. Through talks and workshops, we explore user experience mapping, empathy-based stakeholder understanding, and how to bring learning back to your organization with practical impact.

URL: https://www.empowercreativeagency.com/pme-chapter-1

Date Started & Date Ended: [date]

PDUs Claimed: Ways of Working [1] | Power Skills [0.5] | Business Acumen [1]

Video Instructions: How to Self Report Your PDUs

Congrats!

You’ve completed Chapter 3! Awesome job.

Chapter 4

Speaker Spotlight

🎤 Speaker: Paris Gramann

Paris Gramann is a project manager, creative consultant, and entrepreneur with a multidisciplinary background spanning psychology, design research, education, marketing, and sustainable business strategy. As the founder of Empower Creative Agency, she specializes in executing meaningful projects that blend community impact with practical strategy. She has successfully designed and led initiatives ranging from children’s book development to e-learning modules, client media series, professional development workshops, and Kickstarter campaigns. With experience interviewing stakeholders, developing pitch decks, crafting content strategies, and managing complex timelines, she brings both structure and heart to every project. Paris’s work consistently centers empathy, accessibility, and mindful communication—whether she is supporting small businesses, developing content for families, or designing tools for neurodivergent-friendly daily life.